Terms of Service

Digital Roots is operated by Momna Amjad trading as Digital Roots.

Location: Gujranwala, Punjab, Pakistan
Email: hello@getdigitalroots.com

Digital Roots provides digital services including, but not limited to:

• Web design
• Website development
• Website redesign
• Website performance optimization
• WordPress development
• Front-end development
• Business automation
• AI automation
• Website and automation solutions
• API and third-party integrations
• Ongoing website support and maintenance

You may use our website for lawful purposes only.

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to the website or its systems
• Introduce malicious code, viruses, or harmful software
• Interfere with the operation or security of the website
• Copy or reproduce website content without permission
• Misrepresent your identity or relationship with Digital Roots
• Use our website to conduct fraudulent or abusive activities

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, systems, business, or users.

Digital Roots provides services based on the requirements agreed with each client.

Before starting a project, we may provide a proposal, quotation, scope of work, statement of work, or other written agreement describing:

• Project requirements
• Services included
• Deliverables
• Estimated timeline
• Fees
• Payment schedule
• Number or scope of revisions
• Client responsibilities
• Third-party services or costs
• Launch or delivery requirements

The exact terms of each project may vary depending on its requirements.

Any estimate, quotation, or proposal provided by Digital Roots is based on the information available at the time it is prepared.

If project requirements change substantially after approval, additional work, costs, or time may apply.

A project does not begin until the required approval, agreement, deposit, or other agreed starting requirements have been completed.

Unless a different payment schedule is agreed in writing, our general payment structure is:

50% upfront and 50% before final launch or delivery.

For larger, complex, or long-term projects, payment may instead be divided into agreed milestones.

Third-party costs, including hosting, domains, premium plugins, software licenses, APIs, subscriptions, stock assets, or other external services, may be charged separately unless explicitly included in the project agreement.

The agreed project scope defines the work Digital Roots is responsible for delivering.

Requests that materially change the original scope may be treated as additional work.

Examples may include:

• Additional pages
• New functionality
• Additional integrations
• Major design changes
• Additional revisions
• New automation workflows
• Additional development requirements
• Changes requested after approval of previously completed work

Additional work may require a revised quotation, timeline, or milestone.

Clients are responsible for providing accurate information, content, materials, approvals, credentials, and feedback reasonably required to complete the project.

This may include:

• Text and website content
• Images and brand assets
• Logos
• Business information
• Hosting or domain access
• Third-party account access
• API credentials where required
• Timely feedback and approvals

Delays in receiving required information, approvals, content, or access may affect the project timeline.

The number and scope of revisions included in a project will depend on the applicable proposal or agreement.

Once a design, page, feature, or milestone has been approved, substantial changes to previously approved work may be treated as additional work.

Clients are responsible for reviewing deliverables and providing timely feedback.

Digital Roots will make reasonable efforts to complete projects according to the agreed timeline.

Estimated timelines may change due to:

• Scope changes
• Delayed client feedback
• Delayed content or access
• Third-party services
• Hosting issues
• Technical dependencies
• Unforeseen technical requirements
• Circumstances outside our reasonable control

Where applicable, final launch or delivery may depend on receipt of the final payment and all required client materials and approvals.

Projects may depend on third-party services, platforms, software, APIs, hosting providers, plugins, themes, payment providers, automation platforms, or other external technologies.

Digital Roots does not control third-party services and cannot guarantee their continued availability, pricing, functionality, security, or policies.

Any third-party service fees are generally the client's responsibility unless specifically stated otherwise.

Unless otherwise agreed in writing, ownership and usage rights for final project deliverables will be determined by the applicable project agreement and payment status.

Unless explicitly transferred or licensed to the client, Digital Roots may retain rights to:

• Reusable development techniques
• General code structures
• Internal frameworks
• Templates
• Processes
• Automation methods
• Libraries
• Tools
• General know-how

Third-party assets, software, fonts, plugins, APIs, stock materials, and other licensed resources remain subject to their respective licenses and terms.

Clients are responsible for ensuring that they have the necessary rights, permissions, and licenses to provide content, images, logos, trademarks, data, software, and other materials supplied to Digital Roots.

The client remains responsible for any claims arising from materials supplied by the client that infringe the rights of another party.

Unless otherwise agreed in writing, Digital Roots may display completed work in its portfolio, website, presentations, or professional marketing materials for the purpose of demonstrating its services.

Where a project is confidential or subject to a non-disclosure agreement, Digital Roots will respect the applicable confidentiality restrictions.

Digital Roots may provide website performance optimization and related services.

While we aim to improve performance based on reasonable technical practices, performance can be affected by hosting infrastructure, third-party scripts, plugins, APIs, external services, traffic, content, browsers, devices, networks, and other factors outside our control.

Therefore, specific performance results or scores are not guaranteed unless expressly stated in a written agreement.

Automation and AI solutions may depend on third-party platforms, APIs, models, services, integrations, and data.

Digital Roots will make reasonable efforts to build systems according to the agreed requirements.

However, AI-generated outputs and third-party automation services may occasionally produce inaccurate, incomplete, unexpected, or unavailable results.

Clients remain responsible for reviewing and approving business-critical outputs where appropriate.

Both Digital Roots and the client may receive confidential information during a project.

Each party should take reasonable steps to protect confidential information received from the other party and use it only for legitimate purposes related to the project or business relationship.

Separate non-disclosure agreements may be used for projects requiring additional confidentiality protections.

Either party may request termination of a project subject to the applicable project agreement.

If a client cancels a project after work has started, fees may remain payable for work already completed, approved milestones, non-refundable third-party expenses, and other agreed commitments.

Any refund or outstanding balance will be determined according to the applicable project agreement.

Refund terms may vary depending on the nature and stage of a project.

Because digital services involve time, development work, design work, research, communication, and other resources, payments for completed or substantially completed work may not be refundable.

Specific refund arrangements, where applicable, will be stated in the relevant proposal or agreement.

Digital Roots will provide services with reasonable care and skill.

However, we do not guarantee that:

• A website will always be available
• A website will be completely free of errors
• Third-party services will always remain available
• Search engine rankings will reach a particular position
• A website will generate a specific number of leads or sales
• Automation will produce a specific financial result
• AI systems will always produce accurate results
• External platforms will not change their APIs, policies, pricing, or functionality

Business results depend on many factors beyond the control of Digital Roots.

To the extent permitted by applicable law, Digital Roots will not be responsible for indirect, incidental, consequential, special, or business-related losses arising from the use of our website or services.

This may include loss of profits, revenue, business opportunities, data, or anticipated savings.

Any liability relating to a specific project will be considered subject to the applicable written agreement and applicable law.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by law.

Digital Roots will not be responsible for delays or inability to perform caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Internet or infrastructure outages
• Hosting failures
• Third-party platform outages
• Natural disasters
• Government actions
• Cybersecurity incidents
• War or civil unrest
• Power outages
• Serious technical failures
• Other events outside our reasonable control

We may modify, update, suspend, or discontinue portions of our website or services from time to time.

We may also update these Terms to reflect changes in our business, services, technology, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

These Terms are intended to be governed by the laws applicable in Pakistan, subject to any mandatory legal requirements that may apply.

Any disputes will be handled according to applicable law and the jurisdiction determined under that law, unless the parties agree otherwise in a written project agreement.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with any applicable proposal, quotation, statement of work, contract, or written agreement, form the understanding governing the relevant services.

Specific written project agreements may contain additional or different terms that apply to that particular project.

If you have questions about these Terms or Digital Roots services, please contact: